Refund Policy
Our first response to an objective generation defect is to repair it. If we cannot deliver quality, the project credit comes back.
Our quality commitment
Every finished video must pass checks for product accuracy, claim consistency, caption readability, audio and visual synchronization, and file integrity before delivery.
Defective deliverables
If you find an objective generation defect within seven days of delivery - such as the wrong product appearance, an invented claim, unreadable captions, out-of-sync audio, or a corrupted file - email us with the order ID and a description of the problem. We will first try to repair it at no additional cost. If we cannot repair it after a reasonable number of attempts, we will return the project credit to your account.
Failed projects
If a project cannot pass our quality checks, its project credit is returned automatically. You do not pay for failed generation attempts.
Subscription cancellations
You may cancel at any time through the customer portal once paid plans are available. Access continues until the end of the paid billing period. Unused credits expire according to the plan terms shown at purchase.
Cash refunds
Project-credit returns are the primary remedy. Cash refunds are considered case by case in accordance with applicable law and Stripe processes. Subjective dissatisfaction with a preview you approved does not automatically qualify for a cash refund.
How to contact us
Email support@skumuse.com with your order ID, account email, and a description of the issue. We aim to reply within one business day.